KD Valeting and Detailing Legal Policy
Effective Date: February 2024
Company Information
KD Valeting and Detailing
46 Craigmaroinn Gardens, Aberdeen, AB12 3SG
Email: info@kd-valeting-and-detailing.com
Phone: 07429 988634
1. Introduction
This Legal Policy (the “Policy”) governs your use of KD Valeting and Detailing’s services, including all bookings, payments, service delivery, and customer interactions. By booking, requesting, or using any of our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this document. If you do not agree to any part of this Policy, please refrain from using our services.
This Policy forms a binding agreement between you, the customer ("you," "your"), and us, KD Valeting and Detailing ("we," "our," "us"). It is designed to provide transparency, set clear expectations, and protect both parties in the event of disputes or misunderstandings. You are encouraged to read this Policy thoroughly before proceeding with any service or engagement.
2. Definitions
For clarity, the following terms used in this Policy are defined as follows:
- "Services": Any vehicle cleaning, detailing, or maintenance work carried out by KD Valeting and Detailing, including those requested by the customer at the time of booking.
- "Booking": The act of scheduling a service either through our website, by email, or over the phone.
- "Appointment": The scheduled date and time for the provision of services.
- "Customer": Any individual or business entity that has entered into an agreement with KD Valeting and Detailing to receive services.
- "Terms": These terms and conditions set out in this Legal Policy.
3. Booking and Appointment Process
3.1 Methods of Booking
Customers can schedule services through various channels, including:
- Online Booking: Available on our website, where customers can view available slots, select services, and make secure payments.
- Email Booking: Services can also be booked by emailing info@kd-valeting-and-detailing.com with specific details about the requested service.
- Phone Booking: For customers who prefer direct communication, bookings can be made by calling 07429 988634.
Upon confirmation of the booking, we will send a confirmation email detailing the service(s) booked, the scheduled appointment time, and total payment due. If no confirmation is received within 24 hours, customers must contact us to ensure their booking has been processed.
3.2 Changes to Appointments
Customers who need to modify their appointment must notify us at least 24 hours before the scheduled service. Requests made less than 24 hours before the appointment may be subject to a rescheduling fee, or the customer may be charged the full amount for the service if they fail to notify us in advance.
3.3 Cancellations
Cancellations must be made at least 24 hours before the scheduled appointment. If the cancellation occurs within 24 hours of the appointment or if the customer does not show up, we may charge the customer a cancellation fee equal to the full price of the scheduled service.
4. Payment Terms and Methods
4.1 Payment for Services
Payment for all services must be made in full upon completion of the service unless otherwise stated. We accept the following forms of payment:
- Credit and debit cards (Visa, MasterCard, American Express, etc.)
- Bank transfers (arranged in advance)
- Cash (for in-person services only)
For online bookings, customers are required to make payment at the time of booking through our secure payment gateway. If booking via phone or email, payment will be processed upon completion of the service.
4.2 Deposit Requirements
In certain cases, a deposit may be required to secure an appointment. This will be communicated to the customer at the time of booking. Deposits are non-refundable unless the service is canceled by KD Valeting and Detailing due to unforeseen circumstances.
4.3 Late Payments
Late payments may incur additional fees. If a payment is not received within 30 days after the completion of services, we may charge a late fee and suspend all future services until the outstanding balance is settled.
5. Customer Responsibilities
5.1 Vehicle Preparation
It is the customer’s responsibility to prepare their vehicle for service, including removing all personal belongings or valuables from the vehicle. KD Valeting and Detailing will not be liable for any lost or damaged items left in the vehicle during the service.
5.2 Disclosure of Vehicle Condition
Customers are required to disclose any known pre-existing issues with the vehicle, such as mechanical problems or damage to the paintwork, upholstery, or other parts of the vehicle. Failure to disclose such information may limit our ability to provide an accurate service and could result in additional costs.
5.3 Inspection of Services
After the completion of services, customers are encouraged to inspect their vehicle. If there are any issues or concerns, they should be raised immediately. If no complaints are made at the time of inspection, it will be deemed that the services were satisfactorily completed.
6. Liability and Limitations of Liability
6.1 Pre-existing Damage
KD Valeting and Detailing will not be held responsible for any pre-existing damage to the vehicle, including scratches, dents, rust, or other defects that may have been present before the service. Customers are encouraged to disclose such issues in advance.
6.2 Risk of Damage
While we take extreme care in providing our services, customers acknowledge that there is an inherent risk of minor damage to vehicle surfaces during cleaning or detailing, particularly for older vehicles or vehicles with damaged paintwork. KD Valeting and Detailing will not be held responsible for any minor scratches, stains, or imperfections that result from the cleaning process, except in cases of gross negligence.
6.3 Third-Party Liability
If third-party products or services are used in connection with the provision of our services, such as cleaning products or equipment, we will not be held liable for any damages or issues caused by those third-party services or products. Customers must raise any concerns regarding third-party products with the relevant service providers.
7. Force Majeure
7.1 Events Beyond Our Control
In the event of a force majeure, including but not limited to severe weather conditions, natural disasters, or other unforeseen circumstances, KD Valeting and Detailing may cancel or delay services. If such an event occurs, customers will be notified, and we will make reasonable efforts to reschedule the appointment at no additional cost. However, we are not liable for any damages or losses resulting from such delays.
8. Privacy and Data Protection
8.1 Data Collection
We collect personal information from customers, including name, address, contact details, payment information, and vehicle information. This information is necessary for booking and processing payments and delivering services. We will never sell, rent, or share your personal data with third parties unless required by law or for the purpose of processing payments.
8.2 Data Usage
Your personal data will be used solely for the purpose of fulfilling our service obligations, including processing payments, sending appointment reminders, and offering promotional materials, unless you opt out of such communications.
8.3 Data Security
We implement strict security measures to protect your data, including encryption of payment information and secure storage of personal data. While we take every precaution to protect your information, we cannot guarantee complete security in the event of unauthorized access.
8.4 Right to Access
As a customer, you have the right to access the personal data we hold about you. You may request a copy of your information or request that it be corrected or deleted. To exercise these rights, please contact us directly.
9. Changes to Terms
9.1 Amendments to the Legal Policy
KD Valeting and Detailing reserves the right to update, modify, or change this Legal Policy at any time. Any changes will be posted on our website, and such updates will become effective immediately upon posting. We encourage customers to review this Policy regularly to remain informed of any changes.
9.2 Notification of Changes
In the case of significant changes to this Policy, such as those affecting data collection or customer rights, we will notify customers by email or post a prominent notice on our website. Continued use of our services after any changes to this Policy constitutes acceptance of the modified terms.
10. Governing Law and Dispute Resolution
10.1 Governing Law
This Policy, and any disputes arising out of or related to the services provided by KD Valeting and Detailing, shall be governed by and construed in accordance with the laws of the United Kingdom. Any legal actions, suits, or proceedings arising out of this agreement shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.
10.2 Dispute Resolution
In the event of any disputes, we encourage customers to contact us directly to resolve any issues. If a resolution cannot be reached, the dispute will be resolved through arbitration or mediation as mutually agreed upon by both parties.
11. Customer Complaints
11.1 Addressing Complaints
If you are dissatisfied with any part of our service, please contact
us immediately. We are committed to resolving any issues that arise and will work with you to address concerns promptly and fairly. Complaints should be sent to info@kd-valeting-and-detailing.com or by calling our customer support line.
11.2 Escalation of Issues
If a satisfactory resolution cannot be reached after the initial communication, you may request to escalate the matter to senior management. We are committed to ensuring that all customer concerns are handled professionally and efficiently.
13. Customer Satisfaction and Service Quality
13.1 Commitment to Excellence
KD Valeting and Detailing is committed to providing high-quality services to our customers. We understand the importance of customer satisfaction and strive to meet or exceed expectations with every service. We encourage customers to provide feedback on the services provided, and we use this input to continually improve our offerings.
13.2 Service Guarantees
While we take every precaution to ensure the best possible results, we cannot guarantee specific outcomes, such as the complete removal of all stains or imperfections, especially in older vehicles or those with significant wear and tear. However, we will make reasonable efforts to address any customer concerns raised during or after service completion.
13.3 Customer Feedback
We value customer feedback and encourage you to provide your thoughts, suggestions, or concerns following service completion. If there are any issues or areas of dissatisfaction, we request that customers raise these promptly, so we can address them as soon as possible. If no feedback is provided at the time of service, we will assume that the customer is satisfied with the outcome.
14. Third-Party Service Providers
14.1 Use of Third-Party Vendors
In the course of providing our services, KD Valeting and Detailing may engage third-party suppliers or subcontractors to provide certain products or services (e.g., specialty cleaning products, equipment, or repairs). By booking our services, you acknowledge that third-party services may be used in some instances.
14.2 Liability for Third-Party Services
While we strive to work with reputable third-party suppliers and subcontractors, we do not assume responsibility for the quality, reliability, or outcomes of services or products provided by third parties. Customers should directly contact the third-party vendor for any issues relating to the third-party services.
14.3 Warranty on Third-Party Products
Some of the products we use, such as waxes, sealants, and other specialty cleaning products, may come with manufacturer warranties. These warranties are subject to the terms and conditions of the manufacturer, and KD Valeting and Detailing will not be held liable for any claims related to these warranties.
15. Vehicle Condition and Acceptable Standards
15.1 Customer Disclosures
It is the customer’s responsibility to disclose any significant vehicle issues at the time of booking. This includes but is not limited to:
- Mechanical issues
- Structural damage
- Rust, mold, or mildew
- Any pre-existing damage that may impact the quality of our services.
Failure to disclose these issues may result in additional charges or limitations in service, as these factors may require more time, specialized equipment, or different techniques.
15.2 Pre-Existing Damage
Any visible or hidden damage to your vehicle that is not disclosed may not be repaired as part of the regular service. Customers will be informed of any such issues upon inspection and advised on how to address them. We are not responsible for the treatment of damages that exist before service, unless otherwise agreed.
16. Vehicle Ownership and Authority to Service
16.1 Ownership Verification
By booking our services, you confirm that you are the owner or have the authorization to arrange services for the vehicle. If you are not the registered owner, you must have explicit permission from the vehicle owner to request services on their behalf. We may request proof of ownership or authorization if necessary.
16.2 Authorizing Service on Behalf of Others
If you are requesting services on behalf of a company or another person, you agree to be responsible for the payment of services rendered. In the case of a dispute over payment, the customer booking the service will remain liable for the charges.
17. Environmental Responsibility and Waste Disposal
17.1 Waste Disposal Practices
KD Valeting and Detailing takes its environmental responsibilities seriously. We strive to minimize waste and recycle wherever possible. However, some waste produced during the service (e.g., cleaning materials, water) may be disposed of in accordance with local regulations and our own sustainability practices.
17.2 Chemicals and Cleaning Products
We use cleaning products that are safe for use on vehicles and the environment. However, customers should inform us of any known allergies or sensitivities to cleaning chemicals before service. If no such disclosure is made, we cannot be held responsible for any adverse reactions.
18. Subcontracting and Delegation of Services
18.1 Right to Subcontract
We reserve the right to subcontract any part of the services provided to third-party professionals, particularly for tasks that require specialized expertise or equipment. These subcontractors will be bound by the same terms and conditions as KD Valeting and Detailing.
18.2 Delegation of Responsibilities
While we may delegate tasks to qualified personnel or third-party subcontractors, we remain responsible for ensuring that the overall service meets our standards of quality and customer satisfaction. Customers will be informed if any part of the service is being delegated to a third-party provider.
19. Indemnification
19.1 Customer Indemnification
By booking and using our services, you agree to indemnify and hold KD Valeting and Detailing, its employees, agents, contractors, and affiliates harmless from any claims, damages, liabilities, and expenses arising from your vehicle’s condition, pre-existing damage, or any failure to disclose relevant information before service.
19.2 KD Valeting and Detailing Indemnification
We agree to indemnify you against any claims resulting from the negligence or intentional wrongdoing of KD Valeting and Detailing, our employees, or subcontractors. However, our liability is limited to the total amount paid for the service rendered and does not extend to indirect, special, or consequential damages.
20. Promotional Offers and Discounts
20.1 Eligibility for Promotions
From time to time, KD Valeting and Detailing may offer discounts, promotions, or loyalty programs to customers. Eligibility for these promotions will be determined based on the terms outlined in each specific promotion. Promotions may not be combined unless explicitly stated.
20.2 Expiration and Limitations
All promotional offers are subject to expiration dates and usage limitations. Promotions may be restricted to certain services or types of vehicles, and we reserve the right to modify or cancel promotional offers at any time without prior notice.
21. Marketing Communications
21.1 Consent for Communications
By using our services, you consent to receiving marketing communications from KD Valeting and Detailing, including promotional offers, service updates, and seasonal discounts. You can opt out of receiving these communications at any time by contacting us or following the unsubscribe instructions in the communication.
21.2 Data for Marketing
We may use your vehicle information and customer data to tailor marketing offers or promotions that may be of interest to you. This will only be done in accordance with our privacy policy and data protection laws.
22. Limitation of Liability
22.1 Limitation of Damages
To the fullest extent permitted by law, KD Valeting and Detailing’s liability for any damages or losses arising out of or relating to the provision of our services, whether in contract, tort, or otherwise, is limited to the total amount paid for the specific service in question. We are not liable for any indirect, incidental, special, or consequential damages, including loss of use, loss of profit, or reputational harm.
22.2 Exclusions from Liability
We do not accept liability for any damages arising from the following situations:
- Pre-existing conditions or damages not disclosed by the customer
- Failure to properly care for the vehicle after the service
- Any events that are beyond our control, such as weather, accidents, or natural disasters
- Misuse of the vehicle after the service has been completed
23. Governing Language and Jurisdiction
23.1 Governing Language
The official language of this Policy and any agreements related to services is English. In the event of any discrepancies or misunderstandings arising from translations, the English version of this Policy will prevail.
23.2 Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of the United Kingdom. Any legal disputes arising from this agreement shall be subject to the exclusive jurisdiction of the courts in the United Kingdom, and the customer agrees to submit to the jurisdiction of those courts.
24. Entire Agreement
24.1 Full Agreement
This Legal Policy, along with any other written agreements, terms, or conditions between you and KD Valeting and Detailing, constitutes the entire agreement between the parties. No verbal or written statements, representations, or warranties not expressly included in this Policy shall have any legal effect.
24.2 Sever ability
If any provision of this Policy is determined to be invalid or unenforceable by a court of law, the remainder of the Policy shall continue in full force and effect, and the invalid provision shall be modified to the extent necessary to make it enforceable.
By booking or using our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Legal Policy.